Track my order
Where your order is.
Two ways to check: the link in the shipping email, or your account. Both need only the email address used at checkout.
My order has shipped. Where is the tracking?
In the shipping confirmation email. It goes to the address used at checkout, and the link in it opens the carrier's own tracking page. If it is not in the inbox, check the spam folder first.
I cannot find that email.
Sign in, and every order is listed with its status. Enter the email address used at checkout. A six-digit code is sent to that address. There is no password to set or remember.
I checked out as a guest.
Guest orders appear too. Orders are matched to the email address they were placed with, so signing in with that address finds them. No account needs to have existed at the time.
The tracking has not moved.
Orders leave within three to five business days. A label is often created before the parcel is scanned in, so tracking can sit still for a day or two at the start. If nothing has changed after that, write to us with the order number.
Something else is wrong with the order.
Write to info@glowguardian.com with the order number. The order number is in the subject line of the confirmation email, and at the top of the order once signed in.
The contact form reaches the same inbox.
