Shipping policy

Shipping Policy

• Glow Guardian Inc. Shipping Policy. Effective September 25, 2026.

  Where we ship. We ship within the United States.

  When your order leaves. Orders are dispatched within three to five business days. Business days are Monday to Friday, excluding US federal holidays. When your order leaves, a shipping confirmation with a tracking link goes to the email address used at checkout.

  Shipping rates in the United States. Shipping is $3 a candle, and free on orders of $59.99 or more. The exact rate is shown at checkout before you pay.

  How your candle is packed. Each candle ships in a 7 by 7 inch cardboard box with packing paper around the glass.

  Tracking. The tracking link in your shipping email opens the carrier’s own tracking page. A label is often created before the parcel is scanned in, so tracking can sit still for a day or two at the start. If it has not moved for ten business days on a US order, write to us and we will open a claim with the carrier.

  Damaged in transit. If a candle arrives damaged, email photographs of the candle and of the box, with your order number, to info@glowguardian.com within 14 days of delivery. We will refund or replace it. You do not need to send the damaged candle back.

  Addresses. Please check your address at checkout. We cannot change an address once a parcel has left. If a parcel comes back to us as undeliverable, we will refund the candles, less the original shipping charge, or reship at cost, whichever you prefer.

  Returns. Returns are covered by our Refund Policy.

  Questions. Glow Guardian Inc., 12870 Metcalf Ave, Overland Park, KS 66213. info@glowguardian.com. We answer every message, usually within two business days.